Privacy Policy

Privacy Statement

WIDQ is an innovative e-commerce platform of Shenzhen WIDQ Technology Co., Ltd. We understand the importance of personal information to you, and we respect and take the protection of your privacy very seriously. In the process of your use of APP products or services, we will be by the principles of due, legitimate, transparent, and minimum necessary, based on the purposes described in this policy, the use, processing, and storage of your personal information and what rights you have, please read the following statement, and fully understand and agree to start using it, we will protect your personal information by the relevant provisions:

Information Collection

To provide you with product recommendations, efficient customer service, and timely news alerts, we record some of the information you provide when you visit our site and before you register and browse our site. This includes your name, e-mail address, gender, account settings, IP, fingerprint data, device information, billing and shipping address information, phone number, address, credit card information, language preference, and product category preference. At widq.com, we take your personal information very seriously and protect it carefully. We ensure that your privacy is protected when using our services. Upon receipt of your data transfer, we will take appropriate technical and organizational measures to protect your data from loss, alteration, unauthorized access, etc. We will also take all necessary steps to ensure that your data is protected against unauthorized access. We continuously adapt our security measures to technological advances and developments. We protect your data by encrypting it using Secure Socket Layer (SSL). SSL is a function that encrypts all information sent between buyer and seller, including card information, so that external users cannot read the card details.

The specific scenarios in which we collect your personal information include:

1. When you create an App account, you can register with your cell phone number and email address or log in with a third-party account, and we collect your nickname, gender, and cell phone number from your third-party account. This information is collected to help you complete your registration and to protect the security of your account. If you refuse such information, you may not be able to use the relevant functions and services that require user login, but you can use the basic business functions and services of the APP.

2. When you use the “Image Search” function, we need to apply for your camera rights and storage rights. The purpose is to provide you with an image search service. If you refuse to provide, it will only prevent you from using the function but will not affect your normal use of other basic business functions and services.

3. When you use the “product details” and “save image” functions, we need to apply for access to your device’s storage privileges. The purpose is to ensure the stable operation of the client. If you refuse to provide, it will only prevent you from using the function but will not affect your normal use of other basic business functions and services.

4. When you use the “WhatsApp communication” function, we need to apply for access to the phone privileges of your device and the privileges to read the status and identity of your cell phone. The purpose of this is to ensure fast communication for your business. If you refuse to do so, you will not be able to use this function, but it will not affect your normal use of other basic business functions and services.

5. Provide push services. The App account number and IMEI/GAID number may be used to provide App Push Services to send you notifications of software updates from the App.

6. Sending Notifications. We may use your personal information to send important notices, such as notifications about orders and changes to our terms, conditions, and policies. Because such information is critical to communication between you and us, it is not recommended that you decline to receive such information.

User personal data

We voluntarily collect the personal data you provide to us and process it for the following purposes: to create your account on widq.com. To be able to contact you in the event of any problems with the delivery of items; To communicate with you about the latest market trends and to involve you in promotions (if you have subscribed); To understand your needs and preferences; To develop, enhance, market and provide products and services that meet your needs; To process exchanges or product returns; To improve our services and to respond to requests or complaints.

We strive to protect your personal information:

1. We strive to provide security for our users’ information to prevent leakage, loss, misuse, unauthorized access and disclosure. We use multi-faceted security measures to ensure that the protection of users’ personal information is at a reasonable level of security, including technical means of protection, management system control, security system security, and many other aspects.

2. To protect the security of your personal information, we will endeavor to take various security measures in line with industry standards to protect your personal information to minimize the risk of loss, destruction, theft, leakage, unauthorized access, use, disclosure, and alteration of your personal information. We will use a variety of security measures to safeguard information within a reasonable level of security, including.

(a) anonymization, etc. to ensure that your data remains private during transmission; and

(b) providing a variety of security features to assist you in protecting the security of your account; and

(c) reviewing our practices (including physical security measures) concerning the collection, storage, and processing of information to prevent unauthorized access to our systems; and

(d) All employees who must have access to personal information in connection with the provision of the Services are required to comply with strict confidentiality obligations outlined in their contracts or may be subject to disciplinary action or termination of their contracts.

(e) We have established a data classification and grading system, data security management standards, and data security development standards to manage and regulate the storage and use of personal information and to ensure that no personal information unrelated to the services we provide is collected.

3. Your account has a security protection function, please keep your account information properly. Security measures such as backing up to other servers and encrypting user account information will be taken to ensure that your information is not lost, misused, or altered.

Although the above reasonable and effective measures have been taken and the standards required by relevant laws have been complied with, please understand that due to the limitations of technology and the possible existence of a variety of malicious means, in the Internet industry, even if every effort is made to strengthen the security measures, it is not possible to always ensure that the information is 100% safe, and we will do our best to ensure that the security of the personal information that you have provided to us.

You acknowledge that you are aware and understand that the systems and communication networks you use to access our services may experience problems due to factors beyond our control. Therefore, to prevent security incidents from occurring, we have formulated proper warning mechanisms and contingency plans following laws and regulations.

If a security incident does occur, we will promptly inform you of the relevant situation by email, telephone, push notification, and other means of choice, when it is difficult to inform the subject of personal information one by one. We will take a reasonable and effective way to publish announcements. At the same time, we will also take the initiative to report the disposition of personal information security incidents by the requirements of the regulatory authorities, and closely cooperate with the work of government agencies.

4. We strictly limit the scope of persons accessing the information, require them to comply with confidentiality obligations and conduct audits, and penalize those who violate their obligations by the regulations. We also review this management system, process, and organization to prevent unauthorized personnel from accessing, using, or disclosing users’ information. We recommend that you pay due attention to the protection of your personal information when using our products and services, and we provide a variety of security features to assist you in protecting the security of your personal information.

The content and frequency of our communications with you

For automatically triggered email, SMS, and app push notifications. After you sign up for WIDQ, we may send you confirmation emails or SMS verifications, as well as service-related notifications when necessary. For example: your order confirmation email; your address change confirmation email; your payment confirmation email; your order delivery notification; and your parcel logistics change notification; the above list is closely related to your order. We strongly recommend that you do not unsubscribe. If you insist on deleting your account information, you will no longer receive the above emails. The frequency of these notifications is closely related to your interaction on our website. We cannot guarantee a certain number of deliveries. How to delete my account: Please see “Opt-Out Rights” below.

Cookies

A cookie is a small text file that can be saved to your computer or mobile device and saved for the duration of a subsequent visit and the duration of subsequent visits. WIDQ uses cookies to enhance and simplify your visit. We do not use cookies to disclose information to third parties. We do have third-party cookies on our website that we may use to collect statistical information in aggregate form in analytics tools such as Google Analytics. Some of these cookies may track your behavior across multiple websites. There are two types of persistent and temporary cookies (session cookies). A persistent cookie is stored as a file on your computer or mobile device for no longer than 24 months. Session cookies are stored temporarily and disappear when you close your browser. Unless you are logged in, we will use permanent cookies to store your shipping country and shopping bag. We use session cookies when you check to see if you are logged in. You can easily delete cookies from your computer or mobile device using your browser. Instructions on how to deal with and delete cookies can be found in your browser under ‘Help’. You can choose to disable cookies or receive notifications each time a new cookie is sent to your computer or mobile device. Please note, however, that if you choose to disable cookies, you will not be able to take advantage of all the features, such as Accelerating navigation Tracking site usage Identifying users and user access rights Enabling the selection and purchase of products on this site Recording your browsing activity and purchases Web beacons are tiny graphics with unique identifiers that function similarly to cookies and are used to enable us to count users who have visited certain pages of a site and to help determine promotional offers. pages of a Web site and to help determine the effectiveness of promotional or advertising campaigns. In contrast to cookies, which are stored on the hard drive of a user’s computer, web beacons are embedded invisibly in web pages.

We use cookies and similar technologies mainly to realize the following functions or services.

1. Ensure the safe and efficient operation of our products and services

We may set authentication and security cookies or anonymous identifiers that allow us to verify that you have logged on to the Services securely or that you have not experienced misuse, fraud, or other wrongdoing. These technologies also help us to improve the efficiency of our services and increase the speed of login and response.

2. To help make your visit easier

The use of such technologies can help you eliminate the need to repeatedly fill in personal information, and enter search content steps and processes, such as the realization of a one-click login process to record search history.

3. Log files

Like most websites, we collect certain information and store it in log files. Such information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We do not correlate automatically collected log data with other information we collect.

4. Mobile Analytics

In certain mobile applications, we use mobile analytics software to better understand how our mobile software functions on your phone. This software may record information such as how often you use the application, events that occur within the application, cumulative usage, performance data, and where application crashes occur. We do not associate the information stored within the analytics software with any personal information you submit within the mobile application.

Underage Policy

If you are under the age of 16, please only use widq.com as provided or authorized by a parent who has parental responsibility for the child. widq.com does not collect, use, or transfer to third parties any data from children under the age of 13 in conjunction with any data. As soon as we become aware that we have collected personal data from a child under the age of 13, we will delete that data. For all children under the age of 13 registered on our site, please contact customer service for assistance with deletion.

General Terms and Conditions for Minors

1. If you are a minor under the age of 18, you should read and agree to this privacy policy under the supervision and guidance of your parents or other guardians before using the services.

2. We protect minors’ personal information by relevant national laws and regulations, and will only collect, use, share, or disclose minors’ personal information when permitted by law, with the explicit consent of parents or other guardians, or when necessary for the protection of minors; if we find that minors’ personal information has been collected without the prior and verifiable consent of parents or other guardians, we will If we discover that we have collected personal information from a minor without the prior, verifiable consent of a parent or other guardian, we will attempt to delete the information as soon as possible. We have also established strict rules for the collection and use of minors’ information to protect the safety of children’s and young people’s personal information.

3. If you are the guardian of a minor, please contact us through the contact information listed in Article 10 of this Privacy Policy when you have questions about the personal information of the minor under your guardianship.

How we handle personal information provided by minors

1. We consider anyone under the age of 18 to be a minor, and we take the protection of minors’ information very seriously. We presume that you have the appropriate capacity for civil behavior in e-commerce activities.
If you are a minor, we ask you to ask your parents or guardians to read this Privacy Policy carefully under the supervision and guidance of your parents or guardians and to use our services or provide information to us with the consent of your parents or guardians.

2. For the collection of personal information of minors through the use of our products or services with the consent of their parents or guardians, we will only use or disclose personal data about minors to the extent permitted by law, or with the consent of the guardian by local laws, or for the protection of minors.

3. We recognize that it is the responsibility of parents or guardians to supervise their children’s use of our products or services. We do not provide services directly to children, nor do we use children’s personal information for marketing purposes. If you are a parent or guardian of a minor, please contact us at the contact information publicized in Article 10 of this Privacy Policy when you have questions related to the personal information of a minor in your custody or if you believe that a minor has submitted personal information to the App.

Information Processing

You agree to expressly and fully understand that we have the right to process your data or data sets solely to recommend products to you, efficient customer service, and timely news notifications, including but not limited to any one or a combination of the following operations, such as collecting, recording, organizing, constructing, storing, adapting or modifying, retrieving, consulting, using, disclosing, transmitting, or otherwise using, arranging, combining, restricting, deleting, or destroying, whether or not by automated means. or destruction, whether or not automated.

We promise:

1. we will not display advertisements to you based on sensitive categories (such as race, religion, sexual orientation, or health status); 2. we will not share advertisements with advertisers.

2. we will not share with advertisers information that can be used to identify you personally, such as your name or phone number unless you have authorized us to do so; and

3. we will not sell your personal information to any third party at any time or under any circumstances, and we will only use information obtained under this agreement to the extent permitted by law. We will formulate strict policies to protect your personal information, and will not disclose or provide such information to third parties unless we have obtained your prior authorization or as otherwise provided in this statement.

According to relevant laws and regulations and national standards, we may collect and use your personal information without seeking your authorization in the following cases.

1. directly related to national security, national defense security, and other national interests; directly related to public safety, public health, public information, and other major public interests; and

2. directly related to crime investigation, prosecution, trial, and execution of sentences.

3. out of the maintenance of your or other individuals’ lives, property, reputation, and other important legitimate rights and interests, but it is difficult to obtain the consent of the person; 4. the personal information collected is your personal information.

4. The personal information collected is disclosed to the public by yourself.

5. Personal information is collected from legitimate publicly disclosed information, such as legitimate news reports, government information disclosure, and other channels.

6. when necessary to maintain the safe and stable operation of the products or services provided, such as the discovery and disposal of product or service failures; and

7. Necessary for legitimate news reporting.

8. necessary to carry out statistical or academic research in the public interest and to de-identify personal information contained in the results of academic research or descriptions when providing them to the public; and

9. to complete a merger, demerger, acquisition, or transfer of assets; and

10. other cases stipulated by laws and regulations.

Please understand that the functions and services we provide to you are constantly updated and developing, if a function or service is not in the aforementioned description and collects your information, we will separately explain the content, scope, and purpose of the collection of information to you through page prompts, interactive processes, website announcements, etc. to obtain your consent.

Explanation of device privilege invocation

To provide you with better service, we apply to open the necessary permissions according to your behavior:

1. Storage permission (read/write storage): To store the necessary application configuration files as well as the contents you choose to download or update or read the contents you need to upload, we need to call your storage permission.

2. Camera permissions: We need to call your storage permissions when you use the code scanning function or the map search function. You can turn off or turn on again the permission that has been turned on at any time in the phone settings. However, this will affect the use of functions or services that involve the corresponding necessary permissions.

Deleting my account

widq.com is committed to providing you with continuous, high-quality products and services. However, if you wish to delete all data and information from our website, we respect your choice and will cooperate fully. Please contact WIDQ customer service and they will get back to you within 48 hours. All of your information will be completely deleted from WIDQ’s servers. Shortly thereafter, you will be able to submit a request to delete your account via our webpage. This is currently under development. Until then, you can contact customer service for assistance with deletion.

This application uses the following open-source code, please see below for details:

To ensure the implementation of WIDQ-related functions and the safe and stable operation of the application, we will access software development kits (SDKs) or similar applications provided by third parties to implement related functions. We will conduct a strict security assessment of the software tool development kit (SDK) or similar applications used by our partners to access the information and collect, store, and process your personal information in a legally compliant manner to protect the security of your personal information.

Below is information on the main third-party service providers we visit:

PayPal SDK

Usage Scenario: When users log in to the website and pay for orders.

Purpose of use: Provide third-party account fast login, and order payment through PayPal.

Shared information: device information, user’s e-mail address, user name, phone number, shipping address (only when the customer clicks consent in PayPal)

Sharing method: Local collection

Third-party company name: PayPal Holdings, Inc.

Official Website Link: https://developer.paypal.com/home

How We Protect Your Personal Information and That of Your End Users
To protect the security of your information and the information of your end users, we endeavor to take reasonable physical, electronic, and managerial security measures to safeguard your information by generally accepted industry standards and use our best reasonable efforts to protect your information and the information of your end users from disclosure, destruction, or loss. SSL protocol encryption protects the data exchanged between your browser and the server; we provide HTTPS protocol secure browsing on our website; we use encryption technology to enhance the security of personal information; we use trusted protection mechanisms to prevent malicious attacks on personal information; we deploy access control mechanisms to make every effort to ensure that personal information is accessed only by authorized personnel; and we organize security and privacy training courses to enhance employee awareness of the importance of protecting personal information.

We have an industry-advanced data security management system that focuses on data and revolves around the data lifecycle, as well as a compliance system based on relevant laws and regulations and various standards, and we enhance the security of the entire system in multiple dimensions, including organizational construction, system design, personnel management, and product technology.

The information we collect is stored in a secure operating environment that is not open to the public. To avoid unauthorized access to your information, we store it in servers that are protected by firewalls and may be encrypted. However, no system is completely secure, and please understand that there is no such thing as “perfect security” on an information network. Even with our best efforts, we may not be able to prevent unauthorized access to your personal information and that of your end users. In addition, we may be misled by unreliable, misleading, or unlawful information because we cannot be sure of the truthfulness of the statements made by others.

In the unfortunate event of a personal information security incident, we will inform you or your end users as required by law or regulation of the following: the basic situation and possible impact of the security incident, the measures we have taken or will take to deal with the situation, the recommendations that you and your end users can make to prevent and minimize the risks on their own, and remedial measures for you and your end users. We will inform you and your end-users of the incident by email, letter, phone call, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to make a public announcement. At the same time, we will also report the handling of personal information security incidents to the requirements of the regulatory authorities.

We will take reasonable and practicable measures to avoid collecting irrelevant personal information as far as possible. We will only retain your and your end-users personal information for as long as is necessary to fulfill the purposes stated in this policy unless there is a mandatory retention requirement by law. The criteria we use to determine the duration include:
1. To fulfill the purpose of the service about you, to maintain appropriate service and business records, and to respond to your potential business needs;
2. To ensure the safety and quality of the services we provide to you;
3, whether you agree to a longer retention period;
4. Whether there is any other special agreement on the retention period.
After your personal information exceeds the retention period, we will delete your personal information or anonymize it by the requirements of applicable law.

How to manage your personal information and that of your end users
You can access and manage your information in the following ways.

1. Reviewing, Correcting, and Supplementing Your Information.

We will endeavor to enable you to review, correct, or supplement the information you have with us. To review, correct, or supplement, please visit our website and log in to your account. If the exercise of a right can not be operated on the account page, you can contact us through the contact information in this policy, we assist you in the appropriate operation.

2. Account Cancellation and Deletion of Your Personal Information.

If you do not want to continue to use our products, you can through the work order system (the specific path is to log in to your account, click on the customer service work order, select the legal issues consulting and other rights consulting type of work order feedback) to submit to us the cancellation of the account application, we usually respond to your application within 15 working days of the demand, but to the safety of your account, we will identify your identity, verify and process your However, for the security of your account, we will identify you, verify your identity and process your request, and we will require you to submit sufficient and valid identification information. After your account is canceled, we will no longer provide services to you. If you want us to delete your personal information, you can also submit a request for deletion of your personal information to us.

3、Obtain a copy of your personal information.

You have the right to obtain a copy of your basic personal information about you by sending us a request. Where technically feasible, such as data interface matching, we may also transmit a copy of your Personal Information directly to a third party designated by you at your request. If your end-users need a copy of their personal information, they can request us and we will return a copy of their personal information once we have completed the end-user’s identity verification process.

How we handle minors’ information

We attach great importance to the protection of the personal information of minors, if you are judged to be a minor by real-name authentication, you will not be able to enjoy our services. If your application is developed for minors, please take the necessary measures to ensure that the registration and use of your end-users have obtained the consent of their guardians, and at the same time, you should fulfill the corresponding notification obligations in your privacy policy. You are reminded that as an app for minors, you are also required to comply with the app market’s standards and guidelines for reviewing apps for minors, to avoid any impact on the shelving or normal operation of your app.

Due to the existing technology and business model, it is difficult for us to actively identify minors’ information. If the guardian of a minor discovers an unauthorized collection of the minor’s personal information, the guardian may notify us to delete the information, and if we discover the above situation, we will also take the initiative to delete the information.

Firebase SDK

Usage Scenario：Server pushes messages to users.

Purpose: google official push message SDK, used for push message notification, identity authentication, judging the legitimacy of the device, and judging whether to support the Firebase function.

Shared information: device information, device unique number, device driver.

Sharing method: local collection

Third-party company name: Google Inc.

Official website link: https://firebase.google.com/docs/cloud-messaging/android/client

Google SDK

Usage Scenario: When users use third-party quick login

Purpose of use: for apps to get location information and third-party account login through Google SDK.

Shared information: device information, location information, user account information

Sharing method: local collection

Third-party company name: Google Inc.

Official Website: https://developers.google.com/android/reference/com/google/android/gms/location/packagesummary

Facebook SDK

Usage Scenario: Users use third-party quick login and share app information.

Purpose of use: for sharing content to Facebook, third-party quick sign-in, event analysis

Sharing information: device information, Facebook account information, Facebook event content.

Sharing method: local collection

Third-party company name: Meta Inc.

Official Website: https://developers.facebook.com/

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